Helping People in West Suburban Boston - When you or your loved one needs help at home, turn to FirstLight HomeCare. We offer complete companion and personal care services for seniors, new mothers, those recovering from surgery, or anyone who just needs a little assistance. And with our trusted, highly-trained caregivers and additional, innovative services, you’ll have even greater peace-of-mind.
FirstLight HomeCare of West Suburban Boston is an industry leading provider in respite care, senior care, and home care for adults of any age, providing home care services to the West Suburban Boston communities including Needham, Newton, and Brookline. Our Needham home care services allow seniors and people with disabilities to live quality lives wherever they are located. FirstLight has a home care solution that will fit whatever situation you or a loved one has.
Our senior and respite in-home care provides for those who need a little assistance to remain in their homes, while our home care services are geared toward people with disabilities, who may need help handling day to day tasks. We even offer visits for people who want company to talk to and share moments with. FirstLight’s in-home care services vary based on someone’s needs, from an hour of help a day to full time care. For all of your respite care, home care, and senior care needs contact FirstLight HomeCare of West Suburban Boston.
Proudly serving the West Suburban Boston communities of Needham, Newton, Brookline, Wellesley, Weston, Wayland, Lincoln, Concord, Bedford, Medfield, Dover, Westwood, and Dedham.
Reviews for FirstLight Home Care of West Suburban Boston, MA
35 reviews | Write a reviewRoderick, I am a current client
FirstLight Home Care is truly a miracle. With all these large and impersonal corporate home care agencies, First Light makes you feel like you are their only client with one on one attention to you as as customer AND they take a vested interest in keeping your elderly loved ones safe and provided for in their own homes, which ultimately is the most important thing. They do an amazing job vetting their aides and making sure they are compatible with your loved one. I've been using them since the start of 2019 to take care of my mother who has cognitive issues. My mother's inability to care for herself came on rather suddenly and for me, someone who was inexperienced in navigating home care and as someone who lives far away from my mother, First Light made it very easy to sign on with them, find an aide and come up with a program to help my mother in her day to day activities. What I found more amazing was that as with many elderly people stuck in their ways and now having to essentially "live" with someone who is disrupting their routine First Light worked with me to appease some of my mom's strict routines, while at he same time introducing new coping care techniques that did not upset my mother. It took a few months to get into a rhythm with aide care and my mom but we did get there and that took a tremendous amount of stress out of my life. First Light is great. I don't know what I would do with out them #blessed.
Susan, I am a past client
I wanted a home health aid to stay overnight my first night home from the hospital after surgery. It was unclear what additional services I would need once I was home. Wendy and her team responded to my request quickly and offered the flexibility I needed to make decisions about my care. I was very satisfied with Wendy's explanation of the services and the level of professionalism demonstrated. The home health aid was on-time, responsive to my needs and very nice to chat with. She did an excellent job helping me feel safe and comfortable. I would definitely use their services again and recommend them to others.
Dan Traub, I am a current client
My Mother not only loves the people who have come to care for her, but the people also report being very happy working at FirstLight HomeCare - West Suburban Boston, which also speaks volumes.
Andrew, I am a current client
FirstLight Home Care has been providing professional in-home care services for my 91 year old mother for over 3 months now. I have been extremely happy with the care provided, which has greatly improved the physical and mental well-being of my mother, and has significantly eased the burden on me. The caregivers have been skilled/experienced, professional, trustworthy, helpful, and kind to my mother. FirstLight management has been highly responsive as well as accommodating, and has worked closely with me to ensure my mother's needs have been met. FirstLight has been a pleasure to work with.
Eve, I am a current client
My mom is a current client of FirstLight HomeCare. They have sent caregivers to care for my mom since she broke her hip in late April 2021. They have been very responsive to my mom’s changing needs, first providing care 24/7 and making it easy for us to decrease the amount of care as mom has been healing. Both my mom and I have a great relationships with FirstLight — I deeply appreciate the fact that FirstLight is willing to work with both of us. I appreciate our primary contact at FirstLight, Elise, who has done a superb job of getting to know my mom and what types of caregivers make the best likely fit. And, when the fit is not quite right, for whatever reason, Elise is easy to contact. Caregivers are reliable and courteous; when a caregiver is out sick or can’t make it, the FirstLight team finds a substitute who can be with mom. Given all the surprises that we have had during COVID, this is a remarkable track record of care. My hat is off to everyone in the organization.
Robbin, Other
I am an only child, my mother/best friend was diagnosed with pancreatic cancer 1 1/2 years ago. For the last 5 months, I have taken care of her full time and not left her side. I was tired and close to my breaking point. I was given the name of FirstLight HomeCare so I thought maybe I would try it for a night. FirstLight HomeCare - West Suburban Boston, MA was helpful, professional, and kind. Walking me through the process they made it comfortable. The caregiver that was sent was an angel. She took such wonderful care of my Mother I was pleased, but what was more important was that my Mother was happy. I am going to take another night. Thank you FirstLight HomeCare.
Susan, Other
Everyone was helpful from the beginning in getting assistance to my mother. They were professional and every way and my mom had a wonderful relationship with her care giver. I would not hesitate to recommend First Light or use then again if the need arises.
Scott, I am a current client
I cannot say enough great things about FirstLight and their whole team. We needed help last minute and they were able to accommodate us 7 days a week. Wendy came over to our house and spent time going through everything and reviewing what our needs were with the caretakers and everyone felt very comfortable. The whole team has been very responsive and dependable!
Rob, I am a past client
We needed an aide for Hospice late on a Sunday night and within the hour we had a wonderful person who comforted my mother. Excellent response and service.
Chris, I am a past client
After my mother broke her hip, and needed immediate care, FirstLight of West Suburban Boston sent over two wonderful aides to help her transition back to her apartment. They were very warm and attentive! Thank you for your help!
Wynne, I am a current client
First Light Home Care is a pleasure to work with. Everyone in the office is cheerful and accommodating. Their caregivers have a wide range of skills, enabling them to fill a wide range of needs. I have been given many options, and I am lucky to now have someone regularly who is a delight to have around and an excellent fit for the functions I requested. FirstLight delivers premium care, and you will get your money’s worth.
I am a current client
Friendly, empathetic, and responsive service from everyone that I spoke with. It was easy to arrange care for my mom and she was very pleased with the aides that came to help her while she was recovering from surgery. My mom is very protective of her privacy and in the past has objected to receiving help. She only had good things to say about the aides who were sent by FirstLight HomeCare.
Jim, I am a past client
We were fortunate to find FirstLight to take care of my mother over a six month period. The caregivers were compassionate and efficient. The administrative staff were very communicative and active with site visits. My mother was well cared for and safe. All anyone could ask for.
Nyree, I am a current client
FirstLight HomeCare is the most compassionate, honest, caring provider that I have had the pleasure to work with. All the people that are employed here are top notch. They are extremely organized and the ability for me to have 24 hour contact has given me peace of mind. There is nothing they can't accomplish. Whatever it is that is needed is put in place effortlessly. This wonderful group has taken the weight off my shoulders with their organizing of care for my dad.
I am a past client
FirstLight HomeCare has provided excellent care. Their caregivers are patient and compassionate. Always accommodating in times of emergency and stress. I highly recommend working with their staff and health aids.
alan danovitch, I am a current client
Annie is my health care provider and does an excellent job. Annie is attentive and responds rapidly to my requests. So far I have only been needing help in transportation but I would certainly use FirstLight HomeCare if I needed any more in-home care. I have also worked with Ginny and Wendy who are also excellent.
Response From FirstLight Home Care of West Suburban Boston, MA
Hi Alan, thanks so much for taking the time to write a review about your experience with FirstLight Home Care of West Suburban Boston. I am so glad that you are finding Annie to be responsive and supportive. Our office care staff and caregiver team are so appreciative of the opportunity to provide services.
Sandra, I am a past client
FirstLight was so helpful during a very challenging time for our family. They were always there for us when we needed a caregiver for my elderly parents - even when I contacted them on short notice. They were always friendly and patient. The caregivers they provided were wonderful - very skilled and kind to my parents. I highly recommend FirstLight.
Angela, I am a past client
FirstLight HomeCare provided very compassionate caregivers for my mom. Elise and Annie were wonderful with fulfilling our schedule and needs. There was some changing of caregivers to get the right fit for my mom but they hung in there. Mom was failing and I had surgery so FirstLight was a lifesaver. If it wasn't for the caregivers I would not have been able to keep my mom living with me. They provided grooming, bed changing, laundry, meal preparation and running errands. I will be forever grateful.
Esta, I am a past client
Sometimes, if you’re very lucky, you encounter people whose standard is “excellence”, and that is the standard at FirstLight HomeCare. We have had aides with my husband since October, 2015. There have been many people who have passed through our home. Sometimes it’s worked and sometimes not. However, by chance one lucky day, we had a visit from Steve Stern and Wendy Adlerstein. They provided excellent services and when we spoke to them, they actually listened. We all want to be heard and for our part, knowing that we were talking to an agency and people of the highest caliber gave us peace of mind.
I am a current client
Firstlight Homecare was a lifesaver. I was recovering from shoulder surgery and was in a sling. I was unable to drive or do household chores. The intake process was professional and very accommodating. The aides they sent were exceptional. They were very helpful, caring, and prompt. I would highly recommend this service for your caregiver needs.
Jack, I am a current client
FirstLight HomeCare provides excellent quality of service and the owners are personally involved in every aspect of my dad’s care. The caregivers that have visited Dad at home have shown great compassion. I’ve also been able to reach someone at their offices in the evening and on weekends! My only slight criticism, which I’ve discussed with the owners and they are working to improve, is the number of backup help they have on hand. There has never been a time where there was no one available, but sometimes it’s been a scramble. Overall, FirstLight HomeCare does an excellent job caring for my dad.
Bob, I am a current client
Choosing FirstLight Home Care to assist me with the care of my 91-year-old mother was a great decision for my family. My mother did not want to go to an assisted living facility and the FirstLight Team has been instrumental in allowing me to keep my mother in her condo by providing all the required supplemental support. FirstLight was the only company I interviewed that helped me sort through the terms of the limited long term insurance policy my family had been paying for years. After extensive interviews with my mother they sourced caregivers that had the necessary skills and temperament to deal with her. These FirstLight caregivers provide transportation for events, medical visits, and shopping. While at her home they assist with logistics, meals, and kindness to settle her in for the night. Without hesitation I would recommend this agency.
William, I am a past client
I chose FirstLight because I was not happy with my previous provider. The caregivers provided from FirstLight were on time, had a great work ethic, and prepared the food just to my loved one's liking. Even if he requested something they would try their best to make it. They adjusted to his needs which was great since my loved one's not much of a talker they didn't force trying to talk to him much. The service provided by them was great and nothing needed to improve what they are doing.
Sharon, I am a past client
I was referred to FirstLight Home Care by a social worker and I'm glad she did. The caregivers provided have been responsive to all my husbands needs ranging from getting him out of bed into the shower, helping him shave and bathe as well. The caregivers are very professional, but still in a caring way. In one instance our aide was not able to be there because of a flat tire, I received a call right away from the offices saying they were sending someone else to ensure that I would have someone there. Dealing with the office staff has been great since they are responsive to any situation and any questions I had. The impact on my daily life with having FirstLight has been a blessing since now I have my mornings free to get other things done.
Leona, I am a past client
I discontinued the service because I was well enough to take care of myself. I am very appreciative of the fact that the caregivers provided by FirstLight HomeCare of West Suburban Boston were efficient, helpful, and pleasant. They were all hard workers in the way they performed their tasks as well as both capable and caring. Overall I would recommend FirstLight to others as they were capable, did a nice job, and were caring.
Anonymous, I am a past client
Before my aunt was moved into a nursing facility due to health reasons we employed FirstLight HomeCare of West Suburban Boston to take care of her. The caregivers they provided us had excellent work ethic and assisted my aunt with cooking and light housekeeping. The office staff at FirstLight HomeCare went above and beyond and asked the right questions. Before we hired them we did not know what they were doing however they did a great job of guiding us and matching us with the best caregivers for my aunt.
I am a current client
I first selected FirstLight HomeCare due to a recommendation from my sister. The caregiver that they provide my parents is very good. They know where her boundaries are and what to do to help my parents. Our caregiver loves my parents, she will bring magazines and do little extra things to show that she is thinking about them. The office staff at FirstLight is very quick to respond if I send an email or call. They truly found a perfect match for my parents and they have wonderful communication, I would highly recommend them to others.
I am a current client
We were originally recommended to FirstLight Home Care of West Suburban Boston. We really like the people that work there and the caregivers they provide us. The caregivers get up my loved one up in the morning, shower him, and do everything for him. The caregivers really know how to handle my loved one well and are patient with him. The caregivers also understand my loved one's condition. FirstLight's office staff always tries to be helpful and cooperates with me well. Overall I have been impressed with everything about FirstLight Home Care , they have fulfilled my expectations. I would definitely recommend them to someone who wants professional, trustworthy, and helpful caregivers.
Karen, I am a past client
When I first called the agency a couple days before I set up the care they emailed me who was expected to come and their rates in advance, which was appreciated. The woman who came to aid me from FirstLight HomeCare of West Suburban Boston was lovely and very nice. She was very attentive and she helped me with meal preparation, using the bathroom, and washing which was very appreciated. I only dealt with one person from their office however they were very good. Overall the people I encountered from FirstLight HomeCare were professional, prompt, and very thoughtful of my needs and I would recommend them to others.
I am a current client
We chose FirstLight HomeCare of West Suburban Boston because it sounded like a service we wanted for our loved one. The staff at FirstLight is very efficient. The caregivers are good about taking care of my loved one and they leave notes about what is going on with him. The caregivers have also handled every situation that has come up. Whenever they notice something that is not right with him they report it immediately which is appreciated. FirstLight's office staff is very attentive as well and really pays attention to your concerns when you call them. I would tell others that I am very impressed with FirstLight's caregiver's attentiveness to my loved ones needs.
Martha, I am a current client
FirstLight HomeCare of West Suburban Boston was interviewed and selected by my daughter who has contacts in the medical field. I am really appreciative of the caregivers that they have brought to us. They have been very nice, interested, and thorough in their interviews about what we needed. Their office staff has also been fantastic. I would recommend FirstLight to anybody based on my current positive experience.
Anne, I am a past client
I would highly recommend FirstLight Home Care of West Suburban Boston to anyone in search of care. My father needed extra help in the beginning stages of dementia. FirstLight was very friendly, helpful and supportive to our family at a time when our lives were all shaken up. FirstLight was there for our family during a crisis with my Dad and they set up 24 hour care for my dad with companions at short notice and the communication during all of this was incredible. What we had FirstLight help us with was not easy, but Steve and Wendy personally made sure things were working and that our needs were being met. My Dad ended up after his crisis staying with one companion from FirstLight that he formed a solid relationship with. My family members all live out of state including myself and to have someone with my Dad whom we trusted and knew who really cared for my Dad was such a piece of mind. I am very pleased with the care, patience and communication we had with FirstLight. They are sensitive to your needs and they follow through. I trusted FirstLight to guide us in this unknown territory of elder care. Their advice and compassion were amazing. In conclusion, I would definitely point anyone in FirstLight's direction if they need home care. What they did for my Dad and for our family was really incredible.
Raymond, I am a past client
FirstLight Home Care of West Suburban Boston to help me in my three level condo. I live alone. I was in a non-weight bearing cast for eight weeks. FirstLight's support was stellar, both in terms of doing all the support tasks that I needed and with their overall, empathetic approach to my situation. I always left that I was being heard, from the owner, to the Supervisor of Client Services, to the person assigned to support me in my home. FirstLight Home Care of West Suburban Boston is a unique service that I recommend highly!
Response From FirstLight Home Care of West Suburban Boston, MA
Ray, we have greatly appreciated the opportunity to provide home care services for you. Thank you so much for your kind words.
I am a current client
First Light of Western Suburban Boston provided us with excellent service.When we first contacted them we had very odd hours and not only were they able to accommodate them, but they managed to provide us with a caregiver who spoke our first language; French. Our caregiver showed up on time, well-groomed and cheerful everyday and that was very much appreciated. I would highly recommend First Light.
I am a past client
First Light of Western Suburban Boston was very responsive to my case. The caregiver they provided was a great fit for my mother and it was easy to tell she had experience and understanding the responsibilities she had for giving care to my mother. Overall I found my assigned caregiver from first light both trustworthy and professional. I would recommend first light.