I paid for their service and ended up not using it, so I canceled it. Then I find out months later that they billed me AGAIN. I called them and they told me that it is non-refundable. I didn't call them to restart it in the first place. This is a scam.
Was this an ACH or was it on a debit card? The bank can help in certain cases, but they will tell you to work it out with the company first and if that fails, to call the bank.
I had several "discussions" with a company who was charging me $29.99 a month for their service I was not using. I told them I wanted a refund which was against their policy, the guy kept saying. I finally called MasterCard who told me there were 2 CREDITS pending on my account which processed the next month. 🙄
I wasn't using the right wording, apparently, and the customer service rep wasn't playing with a full deck.....so that's what happened in my case.
I hope you get a satisfactory resolution.
If this is on a credit card, call them and tell them you did not reinstate the acct and they will not refund your money.
The other one is if you buy a new laptop from a 3rd Party seller on Amazon. This voids the warranty! They tell you to call the company at a phone number. You do that, they say they're charging you $5 for the service to get the answers you need. Then they go ahead and keep charging you $20 a month! MasterCard actually called me to see if I'd signed up for that service, which I hadn't. That's how many people were duped into the $20 per month plan!
I have gotten refunds by threatening to give a flaming review on this forum and Nextdoor.com, Reddit, and any other platform.