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Your profile notes your mom has alzheimer's, so she's losing her short term memory, which means she can't imprint a memory of what she's done. She may be calling the friend multiple times a day, not recalling that she's already talked to her. I can't say I blame the friend if she's getting multiple calls, but would hope she could be more understanding. Maybe she can mute your mom's number and call her once a day, as your mom may be past the point of retaining memory of or managing her day's events?
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There is nothing you can do. Disappointments are a part of life. Maybe get your mom some flowers
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