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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Landscaper was to come and install a french drain by the basement window to, hopefully, stop the water that is getting in the basement.
They came, they dug, they poured in rock at the south end of the backyard. Not the north side by the window and the window well. Were they looking for a place that they could pull the truck up to and just dump rock? If they had put it where it was supposed to go, they would not have been able to drive to it. So, a french drain, I really do not need.
I honestly look on this as just my "getting old" and this not being "my world " anymore. Things progress and pass me by, but it does seem that no one even has time to look you in the eye anymore. Usually I find my Kaiser to be a great system, but day before yesterday I needed a medication per my MID "right away" and it was ordered online. I could get overnight delivery for an extra 8.00. Great, as I didn't care to battle the buses to go into a hospital facility and wait in line an hour for the medication. When It didn't arrive yesterday I tried to call. One and one half hour waiting time and it was close to 4 pm already. So I went online and a note there said "Your medication is filled and ready for pickup and gave the address of lobby pharmacy. I get onto the busy buses, go to the lobby pharmacy, finally get to the front and she said "Oh, if you arranged for delivery it is probably out to deliver. We send the pickup notice anyway." "Oh, really," said I. "How is that working for you, because it sure did throw ME". They checked. It hadn't been picked up for delivery, so I got it and battled the buses home. The problem is that this sort of thing isn't unusual anymore. I honestly don't react much to it and just say "I'm getting old". I mean, you almost HAVE to have grandkids today. How else will I keep the computer going???
Glad, I'm sorry to read about the experience with the alleged French drain installers. Did you have a written contract with them? Do you have grounds for withholding funds if the contract wasn't followed?
My understanding of French drains isn't that they're holes in the ground, but are actual drains installed in the affected areas to rechannel the water. I used to visit a male dominated home forum years ago, and read about the drains as well as the distance sometimes required to rechannel the water.
I think your contractor didn't know what he was doing, didn't understand the purpose of a French drain, or...whatever.
I hired a contractor sometime ago to refill the exterior unit of the A/C. I didn't stand over him and watch, but when the a/c went on and still wasn't fixed, I called another contractor who said the unit hadn't been refilled at all. I refused to pay the first guy, he threatened to come over the drain the exterior unit, I called the police and then told the contractor that he would be dealing with them. He backed off.
I think it's so sad that people are so dishonest. And it's even harder to get someone who is competent and reliable these days.
Alva, interesting observations about this not being "your world" anymore. I've given a lot about that concept, and think it's true in many ways, but not only of our world today but those of our parents and grandparents. It's part of "progress", although I'm not sure how positive that really is.
I think the pace has taken a different direction though with the development of computerized equipment, and the heavy, heavy reliance on communication through devices instead of in person.
With the latter, facial expressions help guide us in conversations and interaction. That can be true with computerized facial interactions, but the opposite can allow people to be as rude, nasty and disagreeable as they want, and get away with it.
I've been thinking a lot about the mass shootings, the increased friction between people, especially of different political persuasions, and the effect of those being raised with technology that's light years beyond what we experienced. We were excited when we got a tv! Now, some children have their own tvs as well as their own smart phones. I really think this can break the parent/child barrier, as well as friends' barriers. Think of some of the snide and cruel remarks that people some people post here, and get away with it.
We used to cuddle up next to Dad on Sunday mornings and he'd read the comics to us while Mom made pancakes. Then we'd help her make "animal pancakes", pouring out shapes which to us represented animals, or houses. I wonder if families do that any more?
We were so excited to go for a ride, especially to the beach. Those activities bonded us more to each other. I think that lack, or loss of bonding is a negative phenomenon these days.
I also think that working with others in employment situations benefits from close interaction, not only meeting and learning to work with others of different persuasions, but positively in expanding our friendship circles. In fact, interacting with humans (as well as animals) is I think crucial to adaptation and co-existence.
For someone with your background, I'm sure you have some thoughts about interactions with patients, their friends and family, other nurses, and doctors. Each have different perspectives, so positive interaction can expand the visions of the others. I think that benefits everyone, but I also know that some people don't know how to or aren't interested in that kind of interaction, and prefer to just satisfy and/or please themselves. I can't help wonder how much successful interaction with others might have affected the numerous mass shootings.
GA, I think the problem was the company owner gave instructions that his two guys, probably high school kids, did not understand. Comes down to failure to communicate!
As far as I am concerned, a boss ought to be on a job at the beginning and the end to check the work. Obviously neither occurred or the drain would be in the correct location and I would not have received a bill. The owner is not going to charge me for the unnecessary work.
I agree with Glad here. We have had some work done here the last few months. A guy comes out. We tell them what we want. They send a crew and they have no idea about the conversation we had with the first guy.
A couple of weeks ago we paid lots to have just a water heater installed. We were told we were out of code and sold us a fan that is suppose to help prolong our new water heater. After the guy installed the fan he asked where he should plug it in, really, you didn't think of that before u installed? So now we needed an outlet installed. So the company electrician came out and started to tell us our circuit breaker box needed replacement as did the jacket that cracked on the main lines going into the meter box, which my DH had seen a few days before. And again, we were out of code. They wanted over 7k to do the job. I called around but no one answered my calls so we were going to go with this company. My DH was talking about it at the club and one of the golfers was an electrician. He came and looked at the work and gave us a cost of $775. He said our circuit breaker looked brand new. No need to replace if we had no problems with it, we didn't. Put in the outlet, fixed the jacket and fixed the code stuff. Inspector was here and ok'd the work.
So be very careful. This is a company that has been around for years. I liked them because they had a person answering the phone and they at least came that day to see what needed to be done. Always a little higher. But now we think we may have been gouged on the first job.
Glad, I wonder as well if the owner couldn't find qualified and skilled workers and gambled on amateurs?
We're in such an odd situation here in the US. From what I've read and been told by contractors, they're overwhelmed with work, short on skilled help, and we clients can't do much about it. I've seriously been thinking of taking some kind of construction course, or more specifically electrical or plumbing, at the local community college, just for my own needs.
JoAnn, I think the folks trying to sell you on various systems were in fact scammers. It's good that you recognized this; not everyone would. I've run into a few scammers too.
One was with an electrical or HVAC (can't remember) firm that was top notch. Then it was acquired, and things changed. The service rep sent out to fill the A/C unit with fluid walked around the unit, "hmmmmming" while doing so, then eventually concluded that the entire unit had to be replaced. I offered thanks for coming out but that I wouldn't be replacing it.
That same company pulled a similar stunt when I had to fix my sister's furnace. I think they practice walking around pretending they're studying the fixture. After doing so, he advised that a furnace I knew my sister had bought within a short number of years now needed to be totally replaced. I said thanks for coming out and goodbye.
I called another service; the problem was a dead bird in one of the furnace pathways. Remove the bird and heat returned.
In addition to being so frustrating for homeowners, I'm appalled at the scam attempts and loss of honesty of these kinds of people. Whatever happened to being truthful about a situation instead of trying to exploit it??
As a general contractor, I want to encourage everyone to get at least 3 written quotes before any work begins.
We have found that companies are trying to hit a home run with every job, meaning they have covered their weekly/monthly nut with the profit from 1 job..
Many times trying to upsell through fear. Truly, knowledge is power and YouTube can help you understand what some of the things are. It is a buyer BEWARE climate right now.
We had a plumber quote 17k for a job that my husband and a buddy did in 4 hours and 1,100.00 in materials. Oh and my husband would have had to use our tractor to dig the trenches either way. He watched youtube videos to figure it out and the city inspector said it was the best work he had seen in a long time.
GardenArtist, I highly recommend doing some youtube research for anything you want to do. We learned how to do a complete remodel, steel contractors here, from the studs out. We did everything from drywall to texture, electric plugs to countertops and cabinets and we laid a faux wood floor with everything in between as well. Not bragging, just saying YouTube is a great resource for DIY.
ITRR, I know what you mean! My folks many years ago needed a new toilet, something Dad could have easily done before he got "slippy",, they didn;t ask us and paid several thousands for a new basic toilet! We were so angry but what can you do,,, they did it. Hubs replaced all of ours for about 70$ each and a few hours of work. Some people suck!
I think products no longer carried in stores has to do with the pandemic and supply chain problems. I also suspect that some manufacturers, importers, wholesalers and retailers are manipulating the situation to their benefit and using the pandemic as an excuse.
As for employees, a lot of people have walked away from underpaid and often demeaning jobs. Those kind of employers always blame the workers when their own policies are to blame. The difference now is that there are better jobs out there and workers aren't willing to put up with it. Understaffed businesses will now hire anyone, so that might be what's you are experiencing.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
They came, they dug, they poured in rock at the south end of the backyard. Not the north side by the window and the window well. Were they looking for a place that they could pull the truck up to and just dump rock? If they had put it where it was supposed to go, they would not have been able to drive to it. So, a french drain, I really do not need.
Usually I find my Kaiser to be a great system, but day before yesterday I needed a medication per my MID "right away" and it was ordered online. I could get overnight delivery for an extra 8.00. Great, as I didn't care to battle the buses to go into a hospital facility and wait in line an hour for the medication. When It didn't arrive yesterday I tried to call. One and one half hour waiting time and it was close to 4 pm already. So I went online and a note there said "Your medication is filled and ready for pickup and gave the address of lobby pharmacy. I get onto the busy buses, go to the lobby pharmacy, finally get to the front and she said "Oh, if you arranged for delivery it is probably out to deliver. We send the pickup notice anyway." "Oh, really," said I. "How is that working for you, because it sure did throw ME". They checked. It hadn't been picked up for delivery, so I got it and battled the buses home.
The problem is that this sort of thing isn't unusual anymore. I honestly don't react much to it and just say "I'm getting old". I mean, you almost HAVE to have grandkids today. How else will I keep the computer going???
My understanding of French drains isn't that they're holes in the ground, but are actual drains installed in the affected areas to rechannel the water. I used to visit a male dominated home forum years ago, and read about the drains as well as the distance sometimes required to rechannel the water.
I think your contractor didn't know what he was doing, didn't understand the purpose of a French drain, or...whatever.
I hired a contractor sometime ago to refill the exterior unit of the A/C. I didn't stand over him and watch, but when the a/c went on and still wasn't fixed, I called another contractor who said the unit hadn't been refilled at all. I refused to pay the first guy, he threatened to come over the drain the exterior unit, I called the police and then told the contractor that he would be dealing with them. He backed off.
I think it's so sad that people are so dishonest. And it's even harder to get someone who is competent and reliable these days.
I think the pace has taken a different direction though with the development of computerized equipment, and the heavy, heavy reliance on communication through devices instead of in person.
With the latter, facial expressions help guide us in conversations and interaction. That can be true with computerized facial interactions, but the opposite can allow people to be as rude, nasty and disagreeable as they want, and get away with it.
I've been thinking a lot about the mass shootings, the increased friction between people, especially of different political persuasions, and the effect of those being raised with technology that's light years beyond what we experienced. We were excited when we got a tv! Now, some children have their own tvs as well as their own smart phones. I really think this can break the parent/child barrier, as well as friends' barriers. Think of some of the snide and cruel remarks that people some people post here, and get away with it.
We used to cuddle up next to Dad on Sunday mornings and he'd read the comics to us while Mom made pancakes. Then we'd help her make "animal pancakes", pouring out shapes which to us represented animals, or houses. I wonder if families do that any more?
We were so excited to go for a ride, especially to the beach. Those activities bonded us more to each other. I think that lack, or loss of bonding is a negative phenomenon these days.
I also think that working with others in employment situations benefits from close interaction, not only meeting and learning to work with others of different persuasions, but positively in expanding our friendship circles. In fact, interacting with humans (as well as animals) is I think crucial to adaptation and co-existence.
For someone with your background, I'm sure you have some thoughts about interactions with patients, their friends and family, other nurses, and doctors. Each have different perspectives, so positive interaction can expand the visions of the others. I think that benefits everyone, but I also know that some people don't know how to or aren't interested in that kind of interaction, and prefer to just satisfy and/or please themselves. I can't help wonder how much successful interaction with others might have affected the numerous mass shootings.
As far as I am concerned, a boss ought to be on a job at the beginning and the end to check the work. Obviously neither occurred or the drain would be in the correct location and I would not have received a bill. The owner is not going to charge me for the unnecessary work.
A couple of weeks ago we paid lots to have just a water heater installed. We were told we were out of code and sold us a fan that is suppose to help prolong our new water heater. After the guy installed the fan he asked where he should plug it in, really, you didn't think of that before u installed? So now we needed an outlet installed. So the company electrician came out and started to tell us our circuit breaker box needed replacement as did the jacket that cracked on the main lines going into the meter box, which my DH had seen a few days before. And again, we were out of code. They wanted over 7k to do the job. I called around but no one answered my calls so we were going to go with this company. My DH was talking about it at the club and one of the golfers was an electrician. He came and looked at the work and gave us a cost of $775. He said our circuit breaker looked brand new. No need to replace if we had no problems with it, we didn't. Put in the outlet, fixed the jacket and fixed the code stuff. Inspector was here and ok'd the work.
So be very careful. This is a company that has been around for years. I liked them because they had a person answering the phone and they at least came that day to see what needed to be done. Always a little higher. But now we think we may have been gouged on the first job.
We're in such an odd situation here in the US. From what I've read and been told by contractors, they're overwhelmed with work, short on skilled help, and we clients can't do much about it. I've seriously been thinking of taking some kind of construction course, or more specifically electrical or plumbing, at the local community college, just for my own needs.
JoAnn, I think the folks trying to sell you on various systems were in fact scammers. It's good that you recognized this; not everyone would. I've run into a few scammers too.
One was with an electrical or HVAC (can't remember) firm that was top notch. Then it was acquired, and things changed. The service rep sent out to fill the A/C unit with fluid walked around the unit, "hmmmmming" while doing so, then eventually concluded that the entire unit had to be replaced. I offered thanks for coming out but that I wouldn't be replacing it.
That same company pulled a similar stunt when I had to fix my sister's furnace. I think they practice walking around pretending they're studying the fixture. After doing so, he advised that a furnace I knew my sister had bought within a short number of years now needed to be totally replaced. I said thanks for coming out and goodbye.
I called another service; the problem was a dead bird in one of the furnace pathways. Remove the bird and heat returned.
In addition to being so frustrating for homeowners, I'm appalled at the scam attempts and loss of honesty of these kinds of people. Whatever happened to being truthful about a situation instead of trying to exploit it??
We have found that companies are trying to hit a home run with every job, meaning they have covered their weekly/monthly nut with the profit from 1 job..
Many times trying to upsell through fear. Truly, knowledge is power and YouTube can help you understand what some of the things are. It is a buyer BEWARE climate right now.
We had a plumber quote 17k for a job that my husband and a buddy did in 4 hours and 1,100.00 in materials. Oh and my husband would have had to use our tractor to dig the trenches either way. He watched youtube videos to figure it out and the city inspector said it was the best work he had seen in a long time.
GardenArtist, I highly recommend doing some youtube research for anything you want to do. We learned how to do a complete remodel, steel contractors here, from the studs out. We did everything from drywall to texture, electric plugs to countertops and cabinets and we laid a faux wood floor with everything in between as well. Not bragging, just saying YouTube is a great resource for DIY.
AC is out again, second time in four years. It is a lemon, still under warranty. Just when I need it to work!
No customer service anymore.
Good luck getting that lemon replaced.
As for employees, a lot of people have walked away from underpaid and often demeaning jobs. Those kind of employers always blame the workers when their own policies are to blame. The difference now is that there are better jobs out there and workers aren't willing to put up with it. Understaffed businesses will now hire anyone, so that might be what's you are experiencing.