I came across this article (Top 10 things assisted living won’t tell you). Given my experience with assisted living I thought it was a very eye opening article. All the agency that tell you their services are for free to help you find an assisted living facility is crap. In the state of Florida they must have a contract with the facility to make a commission and the commission is usually one months rent. There not going to refer you to a community that they do not have a contract with as it was in my family’s case. As a Real Estate Broker I was applauded there were not laws in place to disclose this to families as a licensed real estate agent in Florida is under strict laws when it comes to rental agreements. Referral agencies most likely don’t even have agents who visit these facilities. Is sad it’s all about the money. Will see if this stays posted.
https://www.wgrz.com/article/life/senior-source/10-things-assisted-living-homes-wont-tell-you/71-536982648
I will say that you can tell the quality early on in your interviews.
Do they ask you to stay for meals. Do they discuss meals and dietary concerns. What tours and entertainments can they show you they have/had. What transit to appointments and how does that work cost wise. What costs are not up front. How do they handle payment. Etc.
My brother's ALF in SoCal was wonderful. They told us the fees, explained what the levels of care were, how they were arrived at, what would make them change, what their costs added on to the room fee, they gave option for automatic pay and made it clear it would never change without the resident and the POA knowing, no add ons. Let us know that the raise would be once yearly and would be between 3 and 5% unless something drastic changed (covid was a drastic change). Let us know staffing and how many per resident. Rules. Money safety, and so much more. The time spent with us in the beginning is the reason he moved to that particular place. It proved to be all it said and MORE in that the staff was without exception absolutely marvelous.
It was a good article. I think the problem is that people assume. They need to read very carefully.