Long story short...I have Healthcare P.O.A. I sent all forms to the doctor and health insurance company. Health insurance company will not talk to me or I spend hours on the phone to get matters taken care of. I've sent them the paperwork. If you've experienced this, what did you do?
One very comical time the man on the phone told me to coach my father as to what to say then call back. So I call my father (mind you I am at work during all of this and really don't have the time for this foolishness) and tell him to get a pencil to write down what I was going to tell him. He disappears from the phone for a good 5 minutes then gets back on. I say "Are you ready to write this down?" He responds ...."I need to get a pencil". This is what I was dealing with.
As far as calls to them, they don't have to write anything. You are on the computer. They know exactly who spoke to you and when and what was said, as far as I could ascertain.
What did the Insurance company tell you when you called them?
I was able to talk to billing departments concerning payments due.
I do sympathize with you. My husband is almost completely deaf. When I make calls for him I am told they need to talk to him. I explain he is almost deaf so he cannot answer a bunch of questions. I tell him just to tell them its OK to talk to me. Don't you know I can hear them trying to ask him questions.
I am both financial and health care POA for my Aunt.
I haven't had any issues doing any of her business.
Is there a financial POA? If so, you need to work in tandem.
If not, you need to work on getting POA for your LO's finances!
Best wishes!!