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I offered to stay with my MIL one night when she was in the hospital. She was sundowning I realize now. She would get very upset and cry and want to go home.
I asked her to tell me how she fried chicken. I knew FIL’s family loved her fried chicken. She launched into the story of her fried chicken in great detail. I was writing it all down and had many questions which she was glad to answer.

When you hit on the subject she enjoys talking about you can possibly use it over again if her dementia is at the stage where she doesn’t remember you had just discussed it. Hit the right era and she might surprise you with details.

Her sister spoke a few words in French and a few in German. I would ask her to teach me the words. I recorded some of those conversations. They are great to go back and listen to or share. Also singing songs from her childhood or younger days was a mood booster.

She loved animals and we would sometimes talk about pets from her childhood. She had two beagles. Muscle and Missy.
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Reply to 97yroldmom
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Great suggestions so far! I have used some of these ideas with my own mom and it’s in person and she doesn’t have dementia. It gets her off two topics she will often default to — complaining and ruminating about her worries. I’ll try the others too.
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Reply to Suzy23
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What kind of foods did your Mom cook when you were growing up?

Where did your Mom and Dad take you on vacation?

Tell me about your grandparents?

What were your favorite times as a teenager?

Tell me about your first job?
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Reply to brandee
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How did you get to school?

What did you like best about school?

What was it like growing up in __________?
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Reply to brandee
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How did you and Dad meet?
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Reply to brandee
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Ask her /talk about things that are in her long-term memory: things from her youth, her favorite memories and people, etc.
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Reply to Geaton777
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Phone conversations can be difficult simply because the person can not see who they are talking to. A voice that comes out of a phone may not "click" in their head.
As to conversation starters.
"Mom, can you tell me about the time you and dad went to Yellowstone?" "I was thinking about going this summer."
"Mom, I made those chocolate cookies that you made for Church potluck, thank you for the recipe"
"I was going to stop by later this week do you need anything?"

Just know if she has problems with the conversation it might be because of the phone and not "knowing" who she is talking to. You can say this is "sandcat" and she may know who you are when you stand there in front of her but she may not if you are just a voice.
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Reply to Grandma1954
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What about the walk you did around the block where your mother used to live? What was new? What flowers were out in the gardens? What people did you see – anyone M could remember? What other walks are you thinking about doing? What would M suggest? What walks has she always liked best – the beach or the hills, around the block or at the shops?
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Reply to MargaretMcKen
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