Now Mom has called 911 twice on the facility and on my dad who has dementia. The facility said that that if Mom calls 911 for a third time that the EMTs will file a report to social services to have them placed in a higher level facility. And this decision will be completely out of their control or mine. Is this true?
I understand your concern about whether they will get reported to social services, but the real question is, what's going on and is this the right level of support for them?
Repeatedly calling 911 inappropriately is a crime. Ya'll really need to focus on stopping that abuse. Talk to her doctor. Perhaps some anti-anxiety medicine might be helpful.