My mom has a trust fund that is setup through the nursing home. She is supposed to receive $50/mo for an allowance from social security. I know from August of 2018 to now she has only taken out some money for one haircut. That's it. Yet she only has $100 in it. When I speak to the business person about this she gets very impatient and rude in explaining things that just doesn't make sense to me. It's like she talks in circles about where my mom's money is. I called the front desk and asked if there is anyone at all who can help me besides her, they said no... How can I figure out where this money is? I can't talk to the business woman, she is too short and rude for me to deal with. I left a message for the ombudsman but they don't always call back.
What I suspect is that there is some "standard charge" for some service at the NH, like cable to telephone service that is coming out of mom's account each month. Have you asked for a printed statement?
What is the current balance in the account?
Someone who acts like this business person, something is wrong. She is covering something up. There is no reason she could not have printed off a statement to show you what deductions were made and explained them. Look up Social Security Personal Needs account on the internet. It will tell you what can't be deducted.
There is someone over this person. Call and talk to the administrator and explain what you said here. He should help you.
The only things that should be things for her personally. Like, her haircut. Spending money for personal things like sodas and snacks out of the vending machines. If you buy her something you show a receipt and you get reimbursed. This fund cannot be used for things the NH should be providing. I would question the "medical" stuff.
https://www.cga.ct.gov/PS99/rpt%5Colr%5Chtm/99-R-0025.htm
Is Mom private pay? If so maybe they had a foot doctor see her or a dentist and deducted the cost. If on Medicaid, that is a no no. Like Barb asked, can you just type a couple of things they deducted for.
Let the Ombudsman investigate. It maybe found that the NH is deducting services they are not allowed to do.