Are you sure you want to exit? Your progress will be lost.
Who are you caring for?
Which best describes their mobility?
How well are they maintaining their hygiene?
How are they managing their medications?
Does their living environment pose any safety concerns?
Fall risks, spoiled food, or other threats to wellbeing
Are they experiencing any memory loss?
Which best describes your loved one's social life?
Acknowledgment of Disclosures and Authorization
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
✔
I acknowledge and authorize
✔
I consent to the collection of my consumer health data.*
✔
I consent to the sharing of my consumer health data with qualified home care agencies.*
*If I am consenting on behalf of someone else, I have the proper authorization to do so. By clicking Get My Results, you agree to our Privacy Policy. You also consent to receive calls and texts, which may be autodialed, from us and our customer communities. Your consent is not a condition to using our service. Please visit our Terms of Use. for information about our privacy practices.
Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
Remember, this assessment is not a substitute for professional advice.
Share a few details and we will match you to trusted home care in your area:
You may have broken some rules of which you are not aware. Make amends by contacting the reporter, if it is not too late, squelch the publication. If it is too late, ask reporter to print a retraction of the story, or any identification of the facility, the patient's name, etc. The reporter should have known this was just not done. If it was a complaint, you are in trouble, hence the existence of the Nursing Home Ombudsman's office in your county. Then, meet with the NH Administrator to apologize, follow the Ombudsman's advice.
You may have to move your Mom, I just don't know. But the Ombudsman can answer if you can see your Mom or not. Call them-they answer the phone.
If there is a complaint, contacting the media is always as a last resort, but a powerful way to be heard. You skipped a few steps? Or, it was not a complaint? You are merely innocent of following standard procedures for the privacy of elders in facilities?
Don't worry, everyone makes mistakes, if it was a mistake. You will see your Mom soon. Apologize, apologize, apologize.
The only reason I got involved in this nursing home story was a lot of things were happening to my mother. They let her fall two times and also she was in emergency room several times. There were so many incidents. If this story didn't help me thinking it would help another family.
I highly doubt the nursing home could legally stop you from seeing your Mom because you spoke to a reporter. If anyone is at fault here it's the reporter, not you.
Ok now if I do come visit my mother. They want let me go into her room. I would have to be in a activity room, and have supervisor watching me at all times. I will fight this with every thing I know. No one will stop me from seeing my mother
SueB do you really think the nh LET her fall? Does she have a 24 hour caregiver in addition to living in the facility? The staff cannot be with every resident every minute. Several trips to ER? What were those about? Look at mom's contract. I bet they have a rule about unauthorised photos, most places do. Pics are not permitted for publication without first obtaining a release from every resident in case they may be included in the picture. This rule is to protect the resident's privacy.
Sueb49, Your concerns for your mother are understandable. Do you really want to keep this fight going, upsetting your Mom while she is sick? Tell us what you want to see happen now? How can we help you? Let it all out.....
You do what you have to do. I had trouble with a facility. I called agency after agency and went to their caregiver support group and complained about the facility injuring my Mother then putting me in a bad light. It went on and on. Looking back, It is a good tactic when you are up against an egotistical facility that see no wrong in what they do and if you catch them in slop or speak up, they turn on you. You are not the dangerous one that needs supervised visits. Something was wrong, they did not listen to you, it is a bad facility that tried to squash you when you did something to get help to what was an outrageous situation. My son got Mother out of her facility after they cut my hours to 4 hours per day, 5 days a week. He filled in hours until the move. Mother needed someone with her round the clock. She wasn't safe in her reduced capacity a result of their negligence. The attorney would have dragged this on forever. After we moved Mother he wrote that we should come in to his office to discuss the matter. What a pleasure telling him she was moved. The system had their hooks into me and my family. My brother saw the light and started to be supportive. Mother is in a very nice facility 5 minutes from our home. Did you read the Resident Handbook? Today I was comparing the 2 facilities handbooks. The bad facility had all kinds of loopholes where they give themselves the right to take over for the POA of Health Care on their whim. The new facility has no wording like that. Do you have POA of Health Care? Is your family supportive? Read through any contracts and policy statements. Look at other facilities. They might be outraged by the TV station so much that they will be glad to see you go. They might not fight you. That was my sons take on our situation. My Mother is much improved and is happy about her move. I have no problem in the new facility. They are professional and strive to do the best job they can. My son knows some of the staff here too from when he went to school and from living in the community. It is good advice seen in Aging Care answers to visit facilities and ask residents of their family how they like the place and to ask around nearby churches, businesses, etc. You and your Mother deserve better.
I realize that this fight isn't about whether there really were bad things going on in the nursing home. It is about whether the nh can prevent you from seeing your mother privately in her room. If you want to fight this, get a lawyer.
But just as a point of interest, old people fall. It is what we do. Sigh. Wish it weren't so. My husband often fell if I was standing next to him or if he were on the other side of the room. Once he fell in a hospital room with me and a nurse present. A fall can happen in 10 seconds. Expecting a nursing home to prevent every fall is totally unrealistic. I know that isn't the point here, but it is worth noting.
Sue, no I am not even close to working in the nursing field. I am a white collar professional, not even in the medical field. I left my career five and a half years ago, cared for my mom with AD for four of those years 24/7 with little help. My mom fell on occasion even if I was right there with her. She is now in a facility and still has falls, more frequent, and she has a 24/7 caregiver as well. Falling, unfortunately, in many cases if part of normal aging, and more so if dementia is involved.
DaughterLu, perhaps the first facility was a Medicaid facility. Thus the reason for the POA language. This is fairly standard language in Medicaid facilities. They want to be paid when mom runs out of funds.
This scenario does set my teeth on edge. The NH will piously claim that they are protecting residents' privacy. The fact that it also protects the company's privacy - i.e. prevents the public from seeing what they're up to - is neither here nor there, they would have us believe.
Gagging clauses in all their forms should make our antennae twitch. Cui bono? *Whom* are they there to protect?
I do work in the nursing field. Sure you can take pictures if after you have asked for and received permission from the NH management as this is a violation of the other residences privacy. Before any resident has their picture taken legally you are supposed to get the written permission of whoever you are taking pictures of, even if the resident was in the background of a picture. You may have also exposed a resident's private property as well. You broke their policy. I don't think they can refuse to let you see your mother as they've already made arrangements for you to do so. I agree with the posters above in that it will be awkward now for your mom, who has to be there 24/7, and you get to go home and get out of there. I would be humble, apologize and start making arrangements for your mother to be transferred to a different NH. Policy is policy whether we agree with it or not. I understand we may not like them but we still have to follow them. And that darned reporter - I am sure he/she knew there may be an issue but wanted the story printed anyway. The reporter had no regard for your mom or you.
Did you meet with the facility to develop a plan regarding your mom's condition and care before going to the paper? I agree with others here who point out that seniors can fall often. It's difficult to prevent them from falling. Once, I stood right beside my LO and saw her only a few feet away let go of her walker and fall backwards. She would have hit the floor if I hadn't have stepped behind her and caught her. But, a staff member cannot be with a resident only feet away all the time. I'd work on a plan like getting a bed alarm to alert staff if she gets up in the night. Or if she's in a wheelchair, getting a safety belt that alarms if she gets up. There are measures you can take to alert staff, but, falls are still unavoidable in most cases.
And unless your mom is on Hospice, the facility will need to get your mom medical care if she needs it. Therefore, residents end up in the ER. What's wrong with that? I don't understand what a better alternative is when a resident needs medical care.
It's unfortunate that it came to this. I'd try to make amends. If other facilities know of the news story, hmm.....they may not want to invite that controversy into their facility. So, I wonder if you could find a new one that easily now.
Gladimhere, my Mother has not run out of funds. She was not in a medicaid facility nor is she in one now. Thanks for the clue. I want to look in to this. Did the bad facility have the right to include this language in their resident handbook and then treat it like it was a contract. Mother was in Personal Care. I would not sign their Personal care contract as they did not allow me to hold it in my hands let alone take it home to read it on my own overnight and take it to an attorney if I so desired. For two days they badgered me to sign it while they held the contract in their hands and "told" me what it meant. I didn't sign it. It was bizarre.
Ok everyone this story hasn't been printed yet. And yes the reporter should have got permission from the NH and yes that's probably the big issue. But this place don't do anything with the residents they sit in the hallway all day. I actually went to Medicare website and they almost have a book of complaints.So this might be a long journey for me, but I willing to run the race
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Make amends by contacting the reporter, if it is not too late, squelch the publication.
If it is too late, ask reporter to print a retraction of the story, or any identification of the facility, the patient's name, etc. The reporter should have known this was just not done. If it was a complaint, you are in trouble, hence the existence of the Nursing Home Ombudsman's office in your county.
Then, meet with the NH Administrator to apologize, follow the Ombudsman's advice.
You may have to move your Mom, I just don't know. But the Ombudsman can answer if you can see your Mom or not. Call them-they answer the phone.
Don't worry, everyone makes mistakes, if it was a mistake. You will see your Mom soon. Apologize, apologize, apologize.
Can you tell us more?
Meanwhile, do visit your mother in an activity room.
Your concerns for your mother are understandable.
Do you really want to keep this fight going, upsetting your Mom while she is sick?
Tell us what you want to see happen now? How can we help you?
Let it all out.....
But just as a point of interest, old people fall. It is what we do. Sigh. Wish it weren't so. My husband often fell if I was standing next to him or if he were on the other side of the room. Once he fell in a hospital room with me and a nurse present. A fall can happen in 10 seconds. Expecting a nursing home to prevent every fall is totally unrealistic. I know that isn't the point here, but it is worth noting.
Gagging clauses in all their forms should make our antennae twitch. Cui bono? *Whom* are they there to protect?
I don't think they can refuse to let you see your mother as they've already made arrangements for you to do so.
I agree with the posters above in that it will be awkward now for your mom, who has to be there 24/7, and you get to go home and get out of there.
I would be humble, apologize and start making arrangements for your mother to be transferred to a different NH.
Policy is policy whether we agree with it or not. I understand we may not like them but we still have to follow them.
And that darned reporter - I am sure he/she knew there may be an issue but wanted the story printed anyway. The reporter had no regard for your mom or you.
And unless your mom is on Hospice, the facility will need to get your mom medical care if she needs it. Therefore, residents end up in the ER. What's wrong with that? I don't understand what a better alternative is when a resident needs medical care.
It's unfortunate that it came to this. I'd try to make amends. If other facilities know of the news story, hmm.....they may not want to invite that controversy into their facility. So, I wonder if you could find a new one that easily now.