Hello, I am a volunteer with homebound people. I mostly read to patients, but I am also a yoga teacher and I often help them with simple stretches while they often remain in their chairs or beds. I've found that it's hard to know what to do on days when they are in an extra bad mood and lash out at me. Can anyone give me some suggestions as to how I can make them feel better? Thanks so much!
I know that I have read and learned techniques since my cousin was diagnosed with dementia. Some things include, being complimentary of the person. I try to offer praise for things like getting around good in her wheelchair, how pretty her hair looks, how nice her smile is, how funny she can be. I try to instill more confidence and praise to her. I try to make her feel special and show her respect. Sometimes I think they feel like they aren't people anymore since most things are out of their control.
I give her the option on things so she gets to exhibit some control. Like, do you want orange juice or grape? Do you want to sit in the living room or dining room? What kind of books do you prefer? Let them make as many decisions as they can.
I also try to show that others like them. I may say that her roommate really admires her or the staff thinks she super special. It often helps for them to feel they are valued and well liked by others. I do this, even if it's not really true. Though, it is true with my cousin, now that she is Memory Care. She's probably the most social in her wing.
I try to redirect the conversation. If the person says they are angry and hate you, I might say, "I can see you don't feel well, but do you feel well enough to tell me about these people in these photos? It looks like a wonderful family." or "Is there something I can do to make you feel better? Sometimes, I like to read poetry or look at books with horses in them.? What are your hobbies?
The person who is in charge of the individual might need to know about the agitation so they could have the person evaluated. They could need a medication adjustment or to be treated for a UTI. It's hard to say what is causing the agitation, but it could be a medical condition or be related to age and decline.
What to do with a cranky patient:
A cranky patient can make your day very hard. If your patient is in a bad mood, try to make them feel good. Using humor might do the trick! Here are some ideas in case you need a little inspiration:
1) Dance! Dance! Dance!
Don't be afraid to let loose! Your patient might appreciate your best Electric Slide or The Hustle!
2) Tell a joke or a funny story.
Laughter is the best medicine!
3) Make them feel special!
Draw a silly portrait of them!
4) Sing one of your favorite happy songs.
Don't worry if you aren't the best singer! Music is known to bring joy!
5) Give them a treat!
Everyone needs a little reward once in a while. Why not give your patient some ice cream or a cookie? Think of their favorite dessert!
Humor can be an excellent way to cheer your patient up, but it's also important to take a serious approach.
1) Be understanding!
Everyone has bad days. Don't let your patient's mood change yours! Stay positive! They count on you!
2) Be supportive!
Tell them that you understand. Ask them to talk to you about what they're feeling and LISTEN!
3) Be kind!
A little kindness goes a long way! Put yourself in their shoes! Remind them that you care about them.
4) Be patient!
Don't lose your temper! If your patient is upset, silently count to ten before you respond. Stay calm.
5) Be respectful!
Everyone deserves to be treated with respect. Speak softly to them. Be gentle. Be encouraging.
Your patients will struggle from time to time. They need you to stay strong! You can help them just by being there for them.