My father has been in assisted living now and it has been the best thing for him and my family. Almost all of the staff is caring and competent but there's one staff member who has a bad attitude. When asked for assistance they become bothered, like we interrupted their vacation or something. I would think that sooner or later this person will no longer work there but what is the best thing to do about this?
You never know. You might get the answer--there is another staff member who's been MIA coming back from lunch; what you are asking is a task another level of staff is assigned to, or she's been yelled at by her boss.
During your next care meeting, ask the supervisor about what's going on. "X seems really unhappy about doing stuff we request. Are we not supposed to ask her to do that?".
Having a "bad attitude" isn't the same as someone who is making med mistakes or refusing to do stuff.
Nothing is perfect. Most of us have witnessed that no matter what type of business it is, there are always people who are hustling and others that will drag their feet.
There will always be issues to address. If these are minor, then consider yourself lucky!
When you complain do so in a professional manner. Show appreciation for the great help that your father is blessed with.
Is this aide assigned to Dad? Aides can't give medication, only a Medtech, LPN and RN can give meds. Yes, she could have said "I don't do meds but I will tell the person who does"
Find out what the Aides responsibilities to Dad are. Can't complain about laundry because Aides don't do it. Can't complain about the room being dirty to an aide, housekeeping does that.
I like what people suggest. Aides can be ur friend. Better have them on ur side than not.
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